1nergiek
For us, good service starts with attention. Attention to our clients, but certainly also to the cleaning colleagues who make the difference on site every day.
That is why we want to know how they experience 1nergiek. What is going well? What challenges are people facing? And above all: what can we do even better together? To get an honest picture of that, we regularly conduct an Employee Satisfaction Survey (MTO) and a Customer Satisfaction Survey (KTO). We do this together with Integron, an independent research agency specialized in customer and employee experience.
Because measuring is nice. But listening, learning and then doing something with it: that is what it is all about for us.
Contact us
We can think up ourselves what is going well. We prefer to ask the people who experience it every day. In our surveys, we therefore look beyond an overall satisfaction score. We ask, among other things, about cooperation, communication, quality, guidance and the way agreements are kept. This gives us a better picture of what people appreciate and of the points where we can improve. Because that combination is what matters to us. We are proud of what is going well, but also want to know where things can be better.
At 1nergiek, we do not believe in standing still. We want to keep learning, developing and improving. That also means that not everything has to go right the first time. Making mistakes is allowed. As long as you learn from them, take responsibility and think about how it can be better next time.
Because those who never try anything may make few mistakes, but they also do not move forward. We would rather give people the space to take initiative, think creatively and try out new things. That is how we keep moving forward together.
Our cleaning colleagues are at the heart of our service. They know the work, our clients and the practice like no one else. Their opinion is therefore extremely important to us.
The results of the 2024 MTO give us reason to be proud. 40% of employees took part in the survey:
8.3 average employee satisfaction (benchmark 7.3)
+23 Employee Net Promoter Score (benchmark -2)
8.6 for cooperation
8.7 for physical safety
8.5 for the direct supervisor
Great figures. But we also look at what can be better. For example, working conditions and the extent to which management knows what is going on among employees were mentioned as points for attention.
We want to hear that too. Maybe especially that. Because only when people feel free to say what can be better can we do something with it.
Our clients experience every day how our service works in practice. They know what works well, where expectations are met and where we can still take a step forward.
Our 2025 KTO shows that the customer experience is developing positively. 27% of the customers we approached shared their experiences with us.
7.6 average customer satisfaction
77% see 1nergiek as a pleasant partner in cleaning services
77% think that 1nergiek likes to think along with the customer
Clients are, among other things, positive about the contact with our employees. The accessibility, expertise and response speed of various contacts are also rated well. Our cleaning colleagues are also appreciated for their friendliness, expertise and keeping to agreements.
But here too there are areas for improvement. For example, clients ask for more proactive communication and better follow-up and feedback on complaints. Clear feedback that we can do something with. And therefore must do something with.
A survey is only valuable to us if we do something with the results. That is why after each measurement we look beyond the figures alone. We also examine what lies behind the outcomes and which topics deserve extra attention. Then we determine what we are going to work on and involve the right colleagues in that.
We believe that good cooperation is never completely finished. Expectations change, organizations develop and our cleaning colleagues continue to develop as well. That is why we keep asking questions, keep listening and keep critically looking at what can be better. In this way, together with our cleaning colleagues and clients, we continue building an organization in which people work pleasantly and clients cooperate pleasantly. That is continuous improvement for us.
Work with us?